University Heights adds Medicaid suites for residents
By Nicole Davis
Thelma Hughbanks, 90, said that when she was transitioning to Medicaid, she needed to find a place to stay for long-term care that was closer to her daughter in Indianapolis. The staff at University Heights Health & Living Community stepped in, making the calls necessary to get Hughbanks’ Medicaid started and placing her in the community’s new Medicaid Suites.
“Everything’s convenient,” said Hughbanks, originally from Brazil, Ind. “I’ve got good service. I haven’t had to ask for anything more than once. I guess they’ve done a wonderful job. They’ve really come around and helped me pretty quick.”
University Heights now has Medicaid Suites in the facility. Each suite is equipped with a 32” flat screen TV, a kitchenette, Wi-Fi, laundry services and individual temperature controls.
“We’ve got a product that no one else has,” said Mike Woods, director of community engagement. “We’ve tried to provide the same accommodations regardless of payor resource. So someone who has Medicaid can move in and everything is taken care of.”
Woods said University Heights changes their services as needs change in the community.
“People don’t believe it,” Woods said. “We’ve had families that have felt their loved ones are a second class citizen because of their payer source. This says that we are not about numbers, we are about community needs. We are different from the moment you walk in and the moment you leave. We want to be the leading provider of inspired living and compassionate care on the South Side of Indianapolis.”
For more information, visit university-heights.us.
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